In order to issue a correction or a storno invoice, it is necessary to access the original invoice that we want to correct / cancel and then, as the case may be,  go through the following steps:

Issuing the correction invoice:

  • Access the original invoice in the Sent messages menu  → Invoices

  • Inside the document, click the  button Reply with Correction Invoice :

  • In the new interface, the number and date of the invoice must be filled  in, changes should be made on the lines that the supplier needs to correct  and the extra lines are deleted, either by using the X option next to each line, or by selecting multiple lines and using the Delete the selected lines button.

Note 1: Depending on the retailer, price corrections can be issued within the same document, by adding a line that completely cancels the line originally invoiced and including a new line with the correct price, or by canceling the initial invoice completely and sending a new invoice:

  • Afterwards , the Calculate button should be pressed, then Validate. In the new interface check the correctness of the entered data then press the Send button, which will actually save the document in the system

Note: If we notice any discrepancies we can press the Back button, which allows us to change the invoice as needed

Issuing the storno invoice:

  • Access the original invoice in the Sent messages menu  → Invoices

  • Inside the document, click the Cancel current invoice button:


  • In the new  interface, fill in the invoice number and date and then click the Cancel current invoice button

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